jpg and the size should not exceed 25MB.Ī screen video is usually larger in size than a screenshot, therefore we suggest that you upload it to a free video hosting site and share the URL with us in your message.įor the screen video, all your game information (e.g. Your screenshot should always capture your entire screen, so that we can see your browser as well as other running programs that may be affecting your game experience.Ī screenshot can be attached as a file directly to your support ticket.
Together with the description of your issue, screenshots or screen videos (for more complex issues) are a great way to help Zynga Player Support get a better understanding of your issue and find the correct solution for you.
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